Delivery and Take-Out Caller ID System
- On Line Ordering
- Caller ID
- Employee Time Clock
- Employee Scheduling
- Reservation and Table Management
- Central Point Reporting
- Point Of Success
No Need to Enter Caller Information
Incoming calls display on the left side of the Select Customer window when taking a phone order. Touch the incoming call line and Point of Success finds the customer in your database. New customers are added by touching the New button. 60% of residential customer information is entered automatically by the Caller ID system.
Answer the Longest Waiting Caller First
Point of Success Caller ID flags callers with a status that changes as they wait for service. New incoming calls are colored white, as a call waits the status color changes to yellow and later to red. Warning times can be adjusted to alert your service staff at the times you specify.
Analyze and Improve Telephone Service Levels
Caller ID makes it easier to serve customers more quickly, and the information provided by the system can make a real difference in a restaurant’s success. Included Caller ID reports, charts and graphs will help in all these important areas:
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Quantify incoming calls by date and time
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Count calls taken, customer hang-ups, and calls not answered
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Analyze the time required to answer calls
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Graph services changes over time
